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Joined: May 2005
Posts: 16
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I have a Norstar 824 with a Flash 2 voicemail. Almost every morning the attendant has to clear out 10 to 20 messages from the telco operator that say 'If you would like to make a call etc etc'.I am assuming the voicemail is holding up the call after the caller hangs up but cant prove it. Any ideas? This attendant is getting a little stressed about this. Any help would be appreciated...
phonejim
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Joined: Jul 2005
Posts: 1,184
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Need to know a little more about the 824. Are they POTS lines and does the 824 have DS software?
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Joined: Aug 2002
Posts: 341
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is disconnect supervision set to yes?
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Joined: May 2004
Posts: 65
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Joined: May 2004
Posts: 65 |
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Joined: May 2004
Posts: 65
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Joined: May 2004
Posts: 65 |
You also might be real close to a co, or a pop. and if this is true, set the co lines to short co also. hope this helps!
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Joined: May 2004
Posts: 65
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Posts: 65 |
You also might try to either swap ds cards, or ci, or replace co cards with your Maintenance one, and try it
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Joined: Jul 2005
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stringmachine what the hell is flipping tip and ring gonna do when its a loop start trunk.
that shouldnt matter so explain to me what that will change
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Joined: May 2004
Posts: 65
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Posts: 65 |
well, ya see, I have been with these systems for many many years. and have run across silly issues like this before. so In short I am sharing this with you, due to, sometimes we have all and still sometimes do, look to deep into something instead of trying the obvious things. have also been here a few times and resolved these same troubles by starting simple then work my way to the components. Hope this helps. This is not a matter of who knows the most, But its all about starting at point a and ending up at point B. with a resolution. Peace out!
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Joined: May 2004
Posts: 65
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Sinca also has already been mentioned to set supervise to yes, I did not see a need to go there.lol. It may also be a bad port card in the Flash, easy enough to change ,I would be curious to know what resolved this for you Phone Dude.
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Joined: May 2005
Posts: 16
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Thanks to all of you for answering, still have issues. The ksu has Disconnect supervision. Dont remember there being any option for setting disconnect supervision either y or n. These folks are a long ways from the CO.
I am going back out there tomorrow afternoon and check out some of your suggestions. Any others?
This site is about 2 hours away so I dont get out there alot. Thanks again..
phonejim
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