sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems norstar ????

call comes in i want to transfer call to v-mail i push feat 986 to transfer to v-mail and hit speed dial button to ext but it want go it tells me its calling that ext. is there not a simpler way to do this than to hit feat 986 then every time dial the ext?????

C-point,

Sorry, but no. After entering F986 you must dial the ext.

skwirl

Isn't c-point asking if F986 can't be stored under a button? Touch the button then the speed dial for the ext. Maybe I'm not understanding the question.

Skwirl is correct. If he wants to go directly to VM, they would need to enter the extension at the F986 prompt. C-Point, you could as RBF said program a feature button for Transfer to VM.

i have a vmail transfer button programmed.the thing is i was wondering if my receptionist could transfer by just pressing vmail trans then the speed dial to the ext???

C-point

When you push feature 986 or as in your case the speed dial button for feature 986 you have to dial the extension number, you cannot dial the station speed dial button on a voice mail transfer.

thanks alot!!was just wondering if it was something i wasnt doing right