sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Norstar Companion

Hello,
I have a customer who Unplugged their Companion (Wireless) box by mistake. Now it won't come up.
I tried re-entering the UTAM and Credit Keys back in, but no good.
I also removed registry and now tried to put back in and will not accept. tells me no connection.
I have had this happen before and do not remember the steps to bring the wireless system back up?
Any help is greatly appreciated.

They have a Norstar MICS VERSION 5.0

Thanks
Rick

Did you check the status lights on the base station(s)? They have a green and red LED on them. It should be solid green, if it is red or flashing red, normally powering down the base will make it re-enroll. If there is no lights at all, check to see if there is an RPI (remote power interconnect) installed. Make sure it has power from the wall outlet. There was a Nortel issue with the switching power supply in these RPI's as well.

Good luck, they can be very finicky!

Thanks for the quick response, yes I have Leds on,
and This has happened to this customer before about two years ago, I did not keep notes on what it took to bring them back up, but it was a sequence of some sort, I tried everything I could think of but its still down, when I press menu ***
on the hanset it says no connection also?
I also unregistered the handsets, now they will not register, there are only 3-4 handsets, I left one registered but it won't get a connection?

Yeah, they can be a pain. Normally if the handset says "no connection", it means the base isn't connecting to the KSU. I have never found an actual sequence, just a lot of screwing around to get them running again. :bang: Go into "maintenance" and show "port status" of the base(s). Try disabling them, bounce out of programming, back in, re-enable them. They take a bit of time to reboot (flashing red LED).

Thank you,

I will try that, any other ideas before I go back out are greatly appreciated, its no wonder they stopped selling this product.

Rick

Still not working?

Any other ideas?


Rick

did you get any alarm codes when this happened

Yes,
but the customer cleared them, is there something
In Alarms that I should have been looking for?

yes the codes and event would of told you what the problem is had had an alarm and event code 1 month ago and looking it up it told me the ksu was failling replaced it and its done ther is a reason for those codes if you dont have em i could email em to you

Can you please, that would be a great help, I assumed the Alarm the Cust. had was because of unpluging the Mics, and Companion, everything worked until power was removed.