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Reset by itself #126378 12/28/05 10:52 AM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	I have a customer with CICS ver 2.0 software. They claim that without any power problems the phones will drop calls and start flashing the triangle lamps. Is there any known bugs with this software?? Does anyone know what to check for on this problem? Repairable? Replace the System.???? Any help would be appreciated. Thanks If CON is the opposite of PRO Then what is the opposite of Progress?

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Re: Reset by itself #126379 12/28/05 11:47 AM
Joined: Dec 2005 Posts: 7 Wyoming TheOne Member
TheOne Member Joined: Dec 2005 Posts: 7 Wyoming	I don't know of any software glitches that would cause a system reset like that. I have seen APC UPS's cause that exact problem due to a 4 milisecond transfer time. (I'm not saying that all APC's do this btw.) Do they have a UPS or battery back up system, if so what type?

Re: Reset by itself #126380 12/28/05 01:02 PM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	They don't have ANY kind of UPS for the system. I told them they should get one. I think it may be a power issue or because of power issues it may have damaged the CICS. They had someone else in earlier and they told them it was because their software was old and they had to upgrade the software for $1600. Sure !!! If CON is the opposite of PRO Then what is the opposite of Progress?

Re: Reset by itself #126381 12/28/05 01:07 PM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	I have seen this happen on many systems when the amp head isn't plugged in all the way. Just a thought Russ runs a local service and private tech center. [/url]

Re: Reset by itself #126382 12/28/05 01:10 PM
Joined: Dec 2005 Posts: 7 Wyoming TheOne Member
TheOne Member Joined: Dec 2005 Posts: 7 Wyoming	I agree. It's definately something to check out. There should be a T shaped holder for the amp connectors to hold them in place, make sure it's seated all the way and the screw is tight. If the amp connectors are ok, try the UPS. Just make sure it's one without a transfer time or the problem will remain. I've had pretty good luck with Belkin and Alpha Technologies.

Re: Reset by itself #126383 12/29/05 03:29 AM
Joined: Jul 2005 Posts: 1,184 Ontario, Canada twisted pair Member
twisted pair Member Joined: Jul 2005 Posts: 1,184 Ontario, Canada	Also double check the C-13 power cord is plugged in all the way, as it hangs from the bottom on this unit.

Re: Reset by itself #126384 12/29/05 05:34 AM
Joined: Jan 2002 Posts: 2,328 Harlingen, TX jwooten Moderator-Comdial
jwooten Moderator-Comdial Joined: Jan 2002 Posts: 2,328 Harlingen, TX	Always just snugged the t-holder. If tight, the connectors backed out. The power cord is a good check but remember the fuse holder!

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