sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM 200 Config for AA, Hunt Groups and PickUp Groups

Hi All,

Firstly, let me just say, fantastic site - I have learned a lot from this site over the past few days.. I have a bit of a problem tho... We have had a new phone system installed in our building, but we didnt have any liason with the installer (and they seem next to useless).

We have a BCM 200, with a GATM4 and a DS16+ module installed.. The system works okay, I can connect to it and administer the system... However, we have tried to configure many of the features we want, and they work for a while, then seem to stop, or not work at all.

Here is a bit of a breakdown of exactly what we want to achieve:

During the day-
1. Call comes in, and rings at Extn 221, and 222 for a predetermined amount of time
2. If the call isnt answered by Exn 221 or 222, then it proceeds to ring ALL extensions in the building, for another amount of time.
3. If, once again, no one answers the call, it should go to Voicemail.

note: when a call is incoming, even tho the phone is not ringing immediately at another extension (say, 225), the user at 225 should be able to press the "Group Pickup" button (or similar) to answer the incoming call.

During the night (or when Night Mode is active),
1. the call should immediately be answered, and sent directly to voicemail


Now, how I have achieved this (well, it worked when I was testing it out on sunday)....

Create 2 hunt groups
HG01 (DN 625), which contains Extn 221 and 222 as members
HG01 set to ring for predetermined time, then overflow to HG02 (DN 626)
HG02 rings all phones for set amount of time, then forwards to VoiceMail Extension (DN 471).*

* CallPilot is configured to answer all lines, after 12 rings, which is before the HG02 would forward to DN471. Call Pilot explains that all staff are busy, or on other calls, and prompts user to leave message.

Only feature I could not get to work was the Call Pickup. I had each phone DN record set with "Pickup Group" to be 1, but the phones still get told "Denied in Admin" on the phone, when you press the "group pickup" button. ALthough I suspect this is because the "Ringing Group 001" has no "sets" configured? am I correct?

I need help - unfortunately, the installer, as I mentioned, have been next to useless... so I have had to learn this system by myself... I have got most things to work... but alas!

As mentioned, these above settings were all working perfectly on sunday, including forcing out Out of Hours message and everything (I was testing, by changing the phone system time), but today (Monday), all phones are ringing on incoming calls, instead of following my hunt procedure...

Any suggestions, help etc would be greatly appreciated!

Cheers,

Matt

You are correct about the the pickup. You can't do a group pick up of a hunt group call. I haven't tried but you might be able to do a directed pick up of the hunt group DN.

All settings in the CP voice mail CCR and Ringing Services (night mode) are day by day hour by hour. Sounds like you programmed Friday but left Monday and/or other days in its original settings.

If your vendor is of no help, I suggest you fill out you profile and find a QUALIFIED vendor in your area from the Sundance vendor list.