sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Auto Attendant

How do I know if a system has autoattendent installed, and how do i know if when a customer calls business A that it will automatically answer with a tree of selections.

MCIS 4.0 I believe is what our system is, I hold scplus, and admin codes.

How about calling into the system and checking to see if the AA will pick up. However asking if it is installed vs. enabled are two different things.

Bug, I have to ask - why are you working on phones without any experience? It's obvious from the questions you ask that your not a journeyman in the trade (eg. you don't know what a Centrex phone is) Don't get me wrong, hands-on is the best way to learn but why don't you go work for a phone company for awhile to get your feet wet? It's just that you're in my back yard and we work hard to do a good and a neat job. I see nasty installs by guys who don't know what they're doing and it ends up screwing the customer in the long run.

I would hate to think that this site aided anyone who was "posing" as a legitimate telephone guy. :read:

I'm confused. I went to look at bug's info and unless I looked in the wrong place, there was no mention of him being an installer, but the email server was .telus probably indicating a phone company.

Maybe bug is well versed, or half versed or whatever in some system he sells and someone asked him to look at a Nortel. Maybe his mother has a Nortel in her home, who knows?

This board does answer a lot of questions for people who certainly are not installers, including one recently from a guy in Dubai of all places who had a supposed Samsung dealer install what sounds like a used system and then abandon him for service. This guy is in your back yard, other people are in countries I couldn't find on a map.

I've been selling and installing systems for 21 years and if someone asked a question about an Iwatsu I couldn't tell them anything more than how to plug the power cord into the AC wall socket.

Maybe the solution would be to have a check off box on the top line of the posting info.

X I am a full time installer
X I work for an installation company
X I'm retired and putz around doing phone work
X I'm doing a little phone work here and there until Hollywood discovers me because I am a lousy waiter and no restaurant will hire me
X I am an end user and have all the laptop software to administer the system and voicemail
X I want to learn to administer my phone system so I can take bread off the table of the guy who overcharged me and did a lousy job and doesn't return my phone calls
X I don't know a damn thing about phones, but I'm in trouble and need help if you will be so kind
X I'm just here to waste your time asking questions, here is my question:

Bug,
Please read "how to post instructions" and fill in your profile.

Funnny, you had all this to say and fluff yourself up, but you never answered Bugs ?'s on how to check for the AA w/CCR. Perhaps you need to heed some of your own advice.

rustynails - AA will not pick up when phoning the system. (I know this)

Toner - I work for a Retail company that depends on me to update various items on there phone system. Speed Dail Numbers, Class of Service codes, Registering, Deregistering and Renaming DN's. Answer and Ignore feature on DNs. I taught myself the phone system over the 3 years that I've been a employee of this company and want to know everything there is about this system. I've suggested that the system auto answer a incoming call with a tree of menu options to direct customers to various extensions/departments in our store. I'm some what versed in our system.

Your part about centrex that phone system is my other job and its a piece.

Old Blond - my email is provided by telus.net because i subscribe to there internet services. I am not an employee of the company.

X I want to learn to administer my phone system so I can *edit* do things for myself without calling our service center *end-edit* and *edit*do the *end-edit* job *edit* in a more prompt way *end-edit*.

I want to accomplish Auto Attendent Enabeling with CCR.

System Version = 30BJG06

I require how to do this, so I can implement such a system on our phones for professional customer service.

Such demands! Do you have vmail? If so how do you know?

I don't, as in don't know.

I believed that Bug would try rustynails suggestion.

The MICS is a control unit that comes equipped with no dial tones and 32 digital extensions. Either copper dial tone cards or T-1/PRI high capacity circuit cards are inserted for dial tones.

Extra digital station cards are labeled at the top 0x16 for no dial tones and 16 stations. Extra dial tone cards can be added that give you four copper dial tones and three of these cards are inserted into a 12x0 dial tone circuit card holder as in twelve dial tones and no stations.

Auto Attendant (AA) is an integral part of a voicemail. The voicemail stores and plays back messages as a primary function. The AA portion answers calls, plays a greeting and transfers calls based on software options in the AA software.

Many installers place the voicemail ports on the last pairs of the digital extensions. If you want to see if you have a voicemail, from a 7316, 7324 or 7310 you dial [Feature] 983. If the display show that it is not equipped, you don't have one.

If you can call into your system at night and have a greeting answer that does not come from an answering machine or phone company voice mail, you have a voice mail and included in all of them is an auto attendant.

Norstar voicemails would be gray and say such things as StarTalk, StarTalk Flash, NAM (Norstar Applications Module.)

Not very often used but possible voicemails could be called Voicegate, Key Voice, CCI2000, etc. and these just as the Norstars would be boxes which have a line cord(s) running from the 0x32 or 0x16 to the voicemail.

Everyone had to learn things as they grew and as this is part of your job now, you have a right to learn it. Norstar supplies documentation with their equipment as they expect an installer such as toner or rustynails to initially set it up.

Some programming is simple, some much harder but you have a right to administer your system if you choose, while other people don't want to mess with it and hire an installer to program. Some people have a RAD (Remote Access Modem) installed so an installer can dial into the system and program instead of driving to the site.

Norstar calls the routing, CCR as in Custom Call Routing and you can have something as simple as "Press one for sales, press two for service." You can have very complex "trees" (the message branches this way or branches that way-ergo tree) if you need. Very complex trees often annoy customers if they have to make selection after selection after selection to get to a live person.

I hope this gives you an insight into the world of AA and while I am not a master guru of the 99th degree on Norstar, I can do fairly well. There are others on the board who do nothing but Norstar and know every fact from the first DR1 software to the latest 7.0 and what bugs were fixed from when 7.0 first came out.

Personally, I wish you well on your quest for knowledge and your desire to fullfil your obligations to your employeer. And, I congratulate you for using your brain in trial and error, you won't do anything in programming that destroys your system.

People on this board sell manuals and when and if you upgrade to later software you can have those original manuals on your shelf as reference.

Often times it is most productive to explain who you are and describe your question in detail along with the equipment you are using.