|
|
|
|
Joined: May 2005
Posts: 16
Member
|
|
Member
Joined: May 2005
Posts: 16 |
I installed a 8X24 DR5.1 DS key system a couple of months back and now they want to use the Line Redirection feature. When I programmed it to work, I got a display that said 'unequipped line'. Looking at the installers manual it says I need KSU better than a version 2. I dont see any indication on the cabinet what version it is. I dont suppose this info is on the back of the cabinet that is screwed to the wall? Any ideas?
phonejim
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Apr 2005
Posts: 153
Member
|
|
Member
Joined: Apr 2005
Posts: 153 |
I believe a DS cabinet is a DS cabinet. I'm not aware of different versions of cabinet (I could be wrong about this but if so I'm sure someone will correct me). Make sure that the cabinet your using is DS and not just the software. This will appear on (luckily) the front of the 8X24 so you won't have to take it off the wall. It should be on the top right hand corner and will read quite literally as 8X24 DS. Hope this helps and keep us posted.
Beer, sure I'll try one
|
|
|
|
|
Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
|
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Are your lines programmed for supervision?
|
|
|
|
|
Joined: May 2005
Posts: 16
Member
|
|
Member
Joined: May 2005
Posts: 16 |
The cabinet is a DS.
I did change the trunks to supervision.
phonejim
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
3 things for redirect.
- supervision - on
- allow redirect on DN
- line must appear and ring on the DN
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Nov 2004
Posts: 222
Member
|
|
Member
Joined: Nov 2004
Posts: 222 |
Also make sure that the carrier has Supervision turned on for those lines.
|
|
|
|
|
Joined: Nov 2004
Posts: 222
Member
|
|
Member
Joined: Nov 2004
Posts: 222 |
Telemarv you can remove the line appearance after you set up redirect. Need to make sure you keep good notes but it will stay directed until you change it.
|
|
|
|
|
Joined: May 2005
Posts: 16
Member
|
|
Member
Joined: May 2005
Posts: 16 |
I have all items that Telemarv suggested but still get the 'unequipped line' display. Do I need to re-boot after I changed the options?
Thanks for all your help.
phonejim
|
|
|
|
|
Joined: Oct 2002
Posts: 279
Member
|
|
Member
Joined: Oct 2002
Posts: 279 |
If you have the 3 items setup that were posted by telemarv and everything else that has been posted, you should be good to go. Maybe the procedure that you're using to redirect the lines is incorrect.
|
|
|
|
|
Joined: Nov 2004
Posts: 222
Member
|
|
Member
Joined: Nov 2004
Posts: 222 |
Are you 100% positive that Telco is providing you the signal? Just because you have it turned on does not mean that you have it.
|
|
|
|
Forums84
Topics94,556
Posts640,128
Members49,862
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (BobRobert, EV607797),
49
guests, and
78
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
