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nortel call pilot #127507 03/08/06 04:16 PM
Joined: Feb 2006 Posts: 148 south portland maine maine phone man Member
maine phone man Member Joined: Feb 2006 Posts: 148 south portland maine	ok another question how do you change a call pilot 100 set up as voicemail system to a call center aplication, what would be the procedure thanks Danny

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Re: nortel call pilot #127508 03/08/06 04:20 PM
Joined: Jul 2005 Posts: 1,829 ottawa,canada sentrex1 Member
sentrex1 Member Joined: Jul 2005 Posts: 1,829 ottawa,canada	someone may correct me if i'm wrong but i beleive you have to purchase liscences for this feature

Re: nortel call pilot #127509 03/09/06 01:19 AM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	He could trade some lobsters for the licenses, I don't think they keep too close a track where lobsters are concerned. THE Bracha, old blond specialist in Rube Goldberg solutions.

Re: nortel call pilot #127510 03/09/06 01:59 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	you must buy the call centre keycode licence. You must also be running CP100 version 2.1 or higher. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: nortel call pilot #127511 03/09/06 10:38 AM
Joined: Feb 2006 Posts: 148 south portland maine maine phone man Member
maine phone man Member Joined: Feb 2006 Posts: 148 south portland maine	OH SORRY TO SAY THIS SYSTEM WAS RUNNING IN CALL CENTER MODE . IT CRASHED AND I REINITIALIZED AS VOICEMAIL AND PROGRAMMED THE AUTO ATTENDANT AND 3 MAILBOXES , THEN THE CUSTOMER TOLD ME ABOUT HAVING AGENTS BEFORE . SO I TRYING TO FIGURE OUT HOW TO GET IT BACK TO CALL CENTER MODE Danny

Re: nortel call pilot #127512 03/09/06 10:48 AM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	Ask the customer if they have the codes they purchased to get call center. If they don't have them a delaer is going to have to retrieve them from the Nortel website.

Re: nortel call pilot #127513 03/09/06 01:53 PM
Joined: Feb 2006 Posts: 148 south portland maine maine phone man Member
maine phone man Member Joined: Feb 2006 Posts: 148 south portland maine	when i reinstalled program with f 983 #### (edited by telemarv) the options were there i picked voicemail how can i get call pilot back to that setting Danny

Re: nortel call pilot #127514 03/09/06 02:18 PM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	Please read the "how to use this board". No passwords are allowed in any context. Please edit your post or a Moderator will. Then someone may email or post help.

Re: nortel call pilot #127515 03/10/06 01:17 AM
Joined: Feb 2006 Posts: 148 south portland maine maine phone man Member
maine phone man Member Joined: Feb 2006 Posts: 148 south portland maine	sorry Danny

Re: nortel call pilot #127516 03/14/06 02:34 PM
Joined: Feb 2005 Posts: 15 Sheridan, WY pnetrick Member
pnetrick Member Joined: Feb 2005 Posts: 15 Sheridan, WY	It has been my experience that once the keycodes are installed in the CallPilot, they will remain even if a reinstall is initiated. You might check in the installed options to see what is installed.