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Joined: Jan 2005
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Does anyone know how to setup the call que on a CP150. I've set up a que and can't figure it out. I have a lady that has a DID for surgery scheduling and calls are starting to pile up to where she needs a que.
Any help would be appreciated!!! Thanks in advance!! Korey
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Joined: Oct 2005
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Call centre.
You should have received the basic call center keycode with the purchase of a CP150.
CC setup from scratch is beyond the scope of admin programming and this forum, if you need help in it's setup hire someone.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Why is it so difficult to set up a call center?
You don’t drown by falling in the water. You drown by staying there.
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Joined: Oct 2005
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Hard is a relative term. Personally I find it easy, but I've done a couple dozen of them.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Thanks for the nonsense replies guys - Normally if phone guys can figure out how to setup something on a Nortel, it can't be that hard.
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Joined: Oct 2005
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rjkordog, A thought occured to me is you can use a hunt group to que the calls, however there will be no message to say "please hold" other than music on hold.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jan 2005
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Telemarv - thanks for the tip.
I've been around techs that work on the bigger Nortel switches for about 9 years. However, I've never worked on Nortel Option "xx" ACD stuff. I have a really good understanding on how ACD's operate from being in the business.
I have spent two days reading CD's and teaching myself how to setup a Call Pilot 150 Basic Call Center. I would agree, they're really easy to setup. (especially with a laptop!) I could probably set one up in well under an hour now.
Korey
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