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Joined: Apr 2005
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Customer called and stated that he can't make local calls on BCM, but can make long distance calls, any ideas.
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Nortel Phone System Service in Canada
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Joined: Oct 2005
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What message, if any, is displayed on the telephone?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Apr 2002
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Do they have separate trunks for local and long distance?
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Joined: Apr 2005
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apparently they have 1 T1 when they dial out it reads no free lines..
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Joined: Jul 2005
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did you program a routing table for pool out
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Joined: Apr 2005
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System has been working fine up until today, they can't receive incoming calls to there location, outside callers get constant busy, they can make 10 digit calls, but no 800 calls.
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Joined: Oct 2005
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Is there a change in local calling dial plan? Are local calls now 10 digits?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Apr 2005
Posts: 194
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No like I stated earlier they can call when they dial area code and number, they can't dial 800 numbers, or receive any incoming calls right, could it be the provider.
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Joined: Mar 2001
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Providers can omit the 1 requirement for long distance, thus 10 digits.
What software do they have?
Are you familiar with routing tables? If not, I would get a meet immediately with the PRI provider to see that it is coming in or a certified Nortel tech that can work with Nortel Tech support.
The BCM is not something you can duff through.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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