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Joined: Jan 2003
Posts: 5
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I have a customer who has a MICS cabinet that is not functioning. I have a system backup via fastrad. They are using PRI and I have the keycodes. When I move the software cartridge to the new cabinet the pri options are there but we cannot call in or out over the pri. Am I correct in assuming that this is a keycode issue? The place that my customer bought the system from is out of business and they have no options for getting a new keycode. One of our techs claims that there is a way to change the system ID of the new system to match that of the old, but it was a senior tech at his last company. Is this possible? If so please let me know. If you do not want to post this info please call me at seven one eight 499-7800 or email me at john(at)acsnyc(dot)com. Thanks John Armstrong https://www.acsnyc.com
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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If you have a fast rad back up it will have the old sys id in it. Load your back up.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Mar 2001
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If this is all you do telemarv, what would prevent a person from getting one set of PRI codes and loading it on system after system?
Seems like something is amiss here, but I am not going to make a claim to that effect.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Doesn't Nortel know that replacements may happen? I would think that you could get a new keycode for a replacement unit by saying here is the old ID and here is the New ID. YES? NO?
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Posts: 4,685 Likes: 4 |
Sorry I should have elaborated...
You will need a new keycode for the PRI to function on the replacement KSU.
You will have to contact the Nortel keycode recovery service (KRS). You will need to be a Nortel authorized partner or have a partner contact them on your behalf.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jul 2005
Posts: 1,829
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Marv is there anything you don't know about nortel and why the hell we haven't crossed paths in ottawa id love to buy you a beer
or a funky drink to go with the hat lol
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
I've been installing Norstars since they came out in 1987, but I learn new sh_ _ everyday.
PM me
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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