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Joined: Apr 2005
Posts: 153
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Joined: Apr 2005
Posts: 153 |
Hello all,
I've got a customer that has a CICS w/4.2 software. Their complaint is that when they set a specific ext. to appear only the set continues to ring. They've tried a reboot but still the problem persists. Anyone ever see this or have any possible suggestions for a fix.
TIA
John
Beer, sure I'll try one
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Nortel Phone System Service in Canada
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Joined: Jun 2006
Posts: 512
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Joined: Jun 2006
Posts: 512 |
Are any ans dns or group{ring} pickup buttons programed on that set?---------John
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Joined: Apr 2005
Posts: 153
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Joined: Apr 2005
Posts: 153 |
Good questions jacktel, unfortunately I didn't get a chance to ask as all he left me was a voicemail, but I'll check into that and get back to you. Thanks for the quick response.
John
Beer, sure I'll try one
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Your post suggests that you are trying to trouble shoot from a "he said" position.
I NEVER trust a customer to know all the ins and outs of a system.
John, I know you are a capable tech and I'm sure you'd find the problem in short order if you were on site. May I recommend you post your questions AFTER you have seen the problem first hand and can't figure it out.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Apr 2005
Posts: 153
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Joined: Apr 2005
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Beer, sure I'll try one
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