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Joined: Oct 2006
Posts: 16
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Joined: Oct 2006
Posts: 16 |
I have a customer with a Nortel CICS and when he is on line 1 and 2 and line 3 rings...he hears 1.5 rings and then the calls goes somewhere and he's not sure where the calls is ending up. He does not end up getting a voice mail so he believes the call is being dropped. Any ideas?
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Nortel Phone System Service in Canada
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
You might want to post this in the Nortel forum. Might get a better response.
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Joined: Oct 2006
Posts: 16
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Joined: Oct 2006
Posts: 16 |
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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
Is A/A turned on? Does customer even have voicemail? Is call rolling into Telco VM?
Need details.
D. Ocean
Miami, FL
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Joined: Oct 2006
Posts: 16
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Member
Joined: Oct 2006
Posts: 16 |
Yes, they have VM and the A/A is on. No, they do not have Telco VM.
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Joined: Feb 2006
Posts: 598
Member
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Member
Joined: Feb 2006
Posts: 598 |
In the AA programming what are the lines set to?
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Joined: Oct 2006
Posts: 16
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Member
Joined: Oct 2006
Posts: 16 |
Went out today and the customer had the phones forwarded to night service and forgot to take them off.
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Joined: Feb 2006
Posts: 598
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Member
Joined: Feb 2006
Posts: 598 |
If he had it in night service, would the lines not pick up on the 1st ring???
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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