sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems AA answering when it shouldn't be

I have a MICS 1.1 with a copper Nam. I've taken over somebody elses mess without the luxury of doing a re-install. Line 028 is answering on the first ring. I'd like it to answer after 4 rings. I've changed the line answering, removed line access from the Nam extension, and checked for CFB on all sets and it's still answering. Any ideas?

Thanks
Chris

are you sure it is line 028 and not 8 just a thought here and when it answers is it the aa that you get or a gen mailbox

another though i am sure you already verified this if you pull line 028 off the line port do you get rna never know with someone elses mess

Check your DRT setting for that line. If no phones are set to ring and DRT is set to NAM DN, then it will answer immediately, regardless of your ring delay settings.

Thanks gentlemen, will do. There are 6 or 7 phones in the office that do ring on all incoming calls but I didn't notice anything out of the ordinary. This was a first time install for an AVAYA salesman. The ports were reversed, some mailboxes didn't work, ........ you get the picture