sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Caller ID on MICS

After enabling Caller ID for each extension and verififying that caller ID is being sent I still don't receive caller Id on incomming calls. Any thoughts?

Have call id cards? call id set on lines?-----John

Do you have to have separate cards for the MICS for caller ID or are they built in the co card.

I enabled Caller ID in the set programming, is there a location to do so on each co line?

Thanks for you help.

Roger

On the front of the KSU of a CIC's or inside the cabinet of the mic's, if you look at the Line cards, you will see DS, or CI. You must have a CI card for that to work. And how did you verify if the caller ID was coming from the Telco for sure? I have had the telco tell me more than once, yes it is programmed, bring down a CI analog set and do a test and bubkiss, noda, nothing.

i need one or maybe two CI cards.
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I used a test set and heard class after the first ring. Although not the best way to test.

Is there somewhere in trunk programming I'm missing for caller ID. I will check the cards to make sure that they are CI's not DS's.

Thanks for all the help!

Roger

I have found that they are DS Cards, what do I need to upgrade them to use CLASS?

You need to install CI cards instead of DS cards!

The older CI cards stuck out farther than a DS card, the newer CID cards are the same depth, just so you know what you have.

The older 8x24 and 616 cabinets used a separate box for CID, but the CICS and MICS MUST have a 4x0 Caller ID card, not a DS card.

I have one new one in the box I want to move, but only one, not two.

I made note to self...looks like i need 4 now.
I'll find out tomorrow.