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Joined: Dec 2003
Posts: 31
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Joined: Dec 2003
Posts: 31 |
I recently changed a customer from a Flash 2 to a CallPilot 150. Since the change the users will get reorder tone from the central office when a caller justs hangs up on the voicemail.The user must listen to reorder tone until it expires before they can erase the hang up. Is there something in the CP150 that can be set to disconnect the call on a hang up situation.
The trunks on the MICS are all loop start from the C.O.,but they did not have this problem previous to the CP150.
Thanks in advance for any help!
Doing the right thing is not always easy....but doing the right thing is always the right thing to do!
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Nortel Phone System Service in Canada
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Joined: Jul 2005
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are your lines set to supervised
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Joined: Dec 2003
Posts: 31
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Posts: 31 |
Yes,
I have tried them unsupervised and supervised.I am beginning to wonder if maybe the MICS need a good swift kick, and a reload.
Doing the right thing is not always easy....but doing the right thing is always the right thing to do!
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Joined: Jul 2005
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What software level is the MICS? CallPilot is only compatible on version 4.1 and up.
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Are you sure the telco is sending a disconnect signal?
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Joined: Jul 2005
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The user must listen to reorder tone until it expires before they can erase the hang up. Don't have to listen to it, just press "8" to erase it right away (for normal Norstar Mail and "76" for CallPilot interface).
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
This a MICS issue not CP.
Be sure you are receiving disconnect from the CO. If you listen with a butt set you can actually here the pulse. 10-30sec after the remote hangs up.
You can also play with the disconnect timer in MICS programming.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Dec 2003
Posts: 31
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Thanks to all who replied!
I believe Marv is on to something,The C.O. recently relocated these trunks to a different line group.I think maybe they missed the disconnect supervision on at least one of the trunks or maybe more than one trunk.I'll test it on my next trip to the customer site.
Incidentally the MICS version is 7.0 XC.
Doing the right thing is not always easy....but doing the right thing is always the right thing to do!
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Joined: Dec 2003
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Marv you hit it again!!!!I found one of the newly added trunks from Bell did not give me answer supervision. Their C.O. corrected it for me today,and I believe all is well.
Thanks to everyone who replied to my post!
Doing the right thing is not always easy....but doing the right thing is always the right thing to do!
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