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Joined: Jun 2004
Posts: 17
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Member
Joined: Jun 2004
Posts: 17 |
CICS 7.0 w/ CP100
Is there a way for a caller that gets to a voice mail box to transfer out to the auto attendant?
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Nortel Phone System Service in Canada
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
They can hit the "*" (Star) key. I suggest putting that into the greetings.
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jun 2004
Posts: 17
Member
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Member
Joined: Jun 2004
Posts: 17 |
When the mailbox prompt is playing, pressing * takes the caller to message options...
** gets to the "Call Pilot. Enter a mailbox number.."
We would like to be able to get back to the original or previous auto attendant prompt.
Any other ideas?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Be sure that "Return to AA" is checked in system properties.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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