|
|
|
|
Joined: Nov 2005
Posts: 323
Member
|
|
Member
Joined: Nov 2005
Posts: 323 |
Old version. All features say inactive feature when we try to call voice mail. Was working fine until recently.
Is this v.m. shot?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Sep 2006
Posts: 92
Member
|
|
Member
Joined: Sep 2006
Posts: 92 |
The 1st thing I would look at is the power supply and hydro. Just to make sure that was working. Try an other power supply but other that that I think I would be looking for a new one.
|
|
|
|
|
Joined: Sep 2006
Posts: 92
Member
|
|
Member
Joined: Sep 2006
Posts: 92 |
you may want to try and reboot the voice mail buy upluging is count to 10 then plug back in. It may take a while for the voice mail to start back up up to 15 to 20 min. some times. you may want to try this first.
|
|
|
|
|
Joined: Nov 2005
Posts: 323
Member
|
|
Member
Joined: Nov 2005
Posts: 323 |
|
|
|
|
|
Joined: Apr 2005
Posts: 153
Member
|
|
Member
Joined: Apr 2005
Posts: 153 |
If kbarry's suggestion doesn't work, you may want to power down both the phone switch and the voicemail and power both back up. You'll know if the voicemail initialized properly because it will play a series of acsending tones.
Beer, sure I'll try one
|
|
|
|
|
Joined: Feb 2006
Posts: 598
Member
|
|
Member
Joined: Feb 2006
Posts: 598 |
Tronic, I have only ever head tones come from a NAM?? As for the above there are multiple posts on flashes have power failures or surges defaulting them. If feature 983 does nothing, try 903.
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
|
|
|
|
|
Joined: Apr 2005
Posts: 153
Member
|
|
Member
Joined: Apr 2005
Posts: 153 |
Your absolutely right Nickels, I guess I should read the question more carefully. My bad.
Beer, sure I'll try one
|
|
|
|
|
Joined: Jul 2005
Posts: 1,184
Member
|
|
Member
Joined: Jul 2005
Posts: 1,184 |
Check power supply first.
Try a re-power, give it time, don't rush.
If still nothing, hard drive probably crapped out. You can buy replacement preprogrammed hard drives for them, but probably better off with a CallPilot if the software version on the KSU allows it.
|
|
|
|
|
Joined: Jul 2005
Posts: 1,829
Member
|
|
Member
Joined: Jul 2005
Posts: 1,829 |
have you tried featuress xftest then test and delete all inactive codes then reboot flash will regenerate new codes
|
|
|
|
|
Joined: Nov 2005
Posts: 323
Member
|
|
Member
Joined: Nov 2005
Posts: 323 |
Ill try it all, what is xftest? I havent tried feature 903. I have powered it down, but not ksu and voice mail at same time.
|
|
|
|
Forums84
Topics94,514
Posts639,943
Members49,846
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
130
guests, and
31
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
