atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Extend Voice Mail Length

CPU, what part of the midwest are you in?

I am located in the suburbs of Chicago and have still found no solution for my problem.

A few weeks ago I was forced to recreate my CCR tree and since then the VOICE MAIL LENGTH available has been cut down to 3 minutes. I beieve it used to be 5 or 8.

Can I change this CLASS OF SERVICE and extend the available VOICEMAIL LENGTH through the handset? I've been told I can change the avaiable VM length per mailbox.

There is no ethernet availble to the system and we've never had to connect directly to the system via serial to change the VM length. How could the available voice mail length available have changed?

Thank you all very much for your consideration.

Nortel Norstar Meridian
Norstar Voicemail 3.0

You need to go into Feature 983 and change the COS for each mailbox, however, recreating your CCR would not have affected this setting. There is a table in the manual that shows the time settings of each COS, you may want to check that out to see which one will work best for you.

Ok, so how might I go about changing the COS for each mailbox? There is a table in the manual that shows time settings of each COS, but no instructions as to how to go about modifying it. I apologize for my ignorant requests.

Not to be disrespectfull, but have you ever worked on any Nortel system before? If you are a consultant, electrician or computer guy, acting as a phone guy. Maybe take some time to go to a course on Nortel or even pay a Nortel company to show you how to log into a voicemail. If you have the manual, look into changing mailboxes and it shows right there how to change the class of service.

Actually, that was completely disrespectful. Why do you bother with these forums if you are just going to type garbage instead of useful information. It probably would have taken you less time to provide me with an honest answer. Another useless shmuck from Calgary. Thanks for your hot air.

cpu>>do what roldan said. f983 then when you see the log type in the required code to get into the vm admin. changing the cos of the mailboxes has nothing to do with your ccr tree.

Actually he did provide you an honest answer. This thread shows you have limited if any exposure to this product line. Calling him a shmuck is a violation of TOS and will probably not endear you to many legitimate installers. The purpose of the board is to assist endusers with enduser info..stuff found in the user guides. It will also assist installers who are familiar with the systems a little extra help. Not tech 101. Good luck.

All my point was that everyone in this thread has made an effort to give you some help. It seems as though you are reading none of it.

To CPU RX, Inc...

Just curious as to your specialty. I see by your 1st post it was a "End-User" type question for Panasonic, then your 2nd was again this "End-User" type question with Nortel equipment.

Your profile states "consultant", user name indicates a CG.

This forum is not like the other forums and I'm damn glad about it. This forum gladly helps out "End-User" questions to "End-User" personnel who can't understand their User Guides. Some are definately hard to understand. We'll point them in the right direction so to speak.

Technical Q&A's are reserved for the genuine installers for their equipment, or the odd time that we have to work on a system that we're not too familiar with.

If you're looking for passwords or info that would normally be found in an installers manual, then I suggest buying a manual from a link above, change forums, or at the very least get out a golden screwdriver and make the necessary adjustments to the attitude.

We, the professional installers here, put up with attitude all day, but we're paid for that. Here we are not, and definately don't put up with name calling except in jest.

Dave