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Joined: Oct 2006
Posts: 17
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OP
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Joined: Oct 2006
Posts: 17 |
Hi Thanks for your replies to my earlier post. Appreciate it. I have managed to narrow down the problem, which is : This is on the NAM 4.0 voice mail system: When the caller reaches a mailbox greeting , they need to be able to press the * key and reach another mailbox. Also , when the mailbox user activates his ALT greeting, he was able to select whether to send callers to leave message directly. This option doesnt show up now. IS it a version difference or a setting issue? Any help...Thanks,
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Joined: Oct 2006
Posts: 17
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OP
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Joined: Oct 2006
Posts: 17 |
when the caller presses * key while listening to a mailbox greeting, the recording they here is : "Exiting the System, goodbye". Instead what they were used to getting is to be able to go to another mailbox. Thank in advance again,
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Joined: Aug 2002
Posts: 341
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Joined: Aug 2002
Posts: 341 |
log into f983, go to aa, greeting, aa there is an option "return to aa" select y
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Joined: Mar 2005
Posts: 245
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Joined: Mar 2005
Posts: 245 |
If that doesn't work go to feature 982 and make sure attendant is available
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0 MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
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Joined: Mar 2005
Posts: 245
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Joined: Mar 2005
Posts: 245 |
Actually, my reply won't get you back to the AA, it will allow an attendant to answer...
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0 MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
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