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Joined: Oct 2006
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Yoda Offline OP
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Using BCM 400 with 4.0, Reporting for Contact Center (RCC) and ipView.

In RCC in Wallboard assignment, I have assigned a couple of pc's on our network to receive the ipView wallboard data. Each pc has the ipView software loaded on it. The one on my pc works fine. I see the parameters with numbers after them indicating the nuber of agents/calls, etc.

Another pc shows the wallboard with the parameters, but no numbers listed. It worked the first day, but now I can't gete any data to appear. It's like there is no connectionto the RCC computer. I am able to ping the RCC computer by name and ip from the pc in question.

Thanks for any ideas.
Jim

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is it a keycode problem as in you only have 1 seat

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Have you ensured in the Wallboard setup that the IP address of the PC's using ipview have different port numbers set up, and the corresponding ports are set up when you set up the application on the PC's.

Each softboard increments the port numbers by one. ie, 3500, 3501, 3502 etc

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I don't think it's a keycode issue. We should be able to have multiple wallboards. After a certain number we have to "echo" the wallboard from an existing one. We're only trying to use two, plus one on the RCC computer.

I didn't know the port number had to be incremented by one for each instance. I did that on the RCC, but I don't see where there is anywhere to configure this on the client install.

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I just tried something, . . . and it worked!

I had been using the computer name in the wallboard setup screen. I changed to the computer's ip address, and also changed the port number back to 3500, and the numbers instantly appeared!

But since we use dhcp on the network, I wonder if there's a dns setting in the bcm I could use.

Jim

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OK, I found the dns setting in the bcm, so we'll see how that works.

Jim

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Well, I thought I had it figured out, but . . .
My wallboard seemed to work ok, and the 2nd wallboard seemed ok at first. Yesterday she tells me it hasn't updated all day. Mine has been updating. This morning I changed the configuration on mine to use my ip address, not computer name. Nothing appeared. I changed it back, and still nothing. So now both of our wallboards are useless. If I do a Real Time report, that is current and shows data changing dynamically. So it appears like the wallboard software isn't connecting to the contact center pc.

I looked back into my dns settings in the bcm and I'm not sure if that is the place to fix this or not. I think it might be for ip phones, etc. Anyway, I seem to be back to square one. It worked so good for a short time. Any suggestions?

(I should call the wallboard a "softboard" to use the proper terms, as it is all on our pc's.

Thanks!
Jim


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