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Joined: Aug 2007
Posts: 4
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OP
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Joined: Aug 2007
Posts: 4 |
Need some help got a strange request from a client!
Scenario: As is when you call in an Auto Attendant picks up then you can get transfered to the recpt.
Now heres the strange one that ive have been trying to figure out all morning!
** They would like to remove the auto attendant! 1. all calls come directly to the recpt. 2. after 4 rings, hunt to another extension 3. then after hunting the other ext. 2 or 3rings 4. would like to hunt to the auto attendant!
Help me out there boys & girls not sure if this is possible?
If so let me know, thank you in advance for your attention!
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Joined: Aug 2007
Posts: 4
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Joined: Aug 2007
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Forgot to add the would like the second ext. to act as a regular ext. as well!
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You can set this up quite easily with a sequential hunt group.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: May 2007
Posts: 231
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Joined: May 2007
Posts: 231 |
set AA to answer after 5 rings ...leaeve lines on recpt...have lines primed and drt to second ext after 3 ..set drt to yes...will ring 5 times at recept 2 rings at 2nd ext then go to aa...set vm on recpt for 6 rings or none...use you imagination.... system does anything you want
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Joined: Aug 2007
Posts: 4
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OP
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Joined: Aug 2007
Posts: 4 |
Thank you all for your help! This what I came up after trial & error.
1. Change call pilot (Auto Attendant) Pickup After 5 Rings (All Corresponding Target lines) 2. Create 1 Hunt Group for the Receptionist: Don’t forget to rename Hunt Group 3. Set Hunt Mode : Rotary 4. Set hunt 1 - (If Busy) = Queue 5. Hunt 1 – Queue Time Out = 15 sec’s = 3.5 rings 6. Add Hunt Group Member: Receptionist 221 7. Select Appear&Ring 8. Add All Line Assignments 9. Create Hunt Group 2 for the rollover ext.: Don’t forget to rename Hunt Group 10. Set hunt 2 - (If Busy) = Queue 11. Hunt 2 – Queue Time Out = 15 sec’s = 3.5 rings 12. Add Hunt Group Member: Cover Receptionist 279 13. Select Appear&Ring 14. Do Not Add Line Assignments
Be sure to add all Line assignments (Target Lines) in Hunt Group 1
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