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BCM Monitor will not connect
#134843 08/22/07 09:25 AM
Joined: Aug 2007
Posts: 5
OP Offline
Joined: Aug 2007
Posts: 5
I am consulting a local business with their BCM50 that was installed on 10/05 with the latest software version available then. They also have Callpilot software. - When I attempt to log into the BCM Monitor either via the shortcut to the actual program on the computer the software is installed on or via the Element Manager option it will not connect. The system goes through the motions of attempting to log in in idle for about 2-4 minutes and then the following error "unable to connect (ip address of swicht) - error 80011" the ip has been verified correct and the connection is active since I can use the Element Manager and the CallPilot software. Any suggestions???

Thanks in advance for your help.

Equipment and Telephones
Re: BCM Monitor will not connect
#134844 08/22/07 10:38 AM
Joined: Oct 2005
Posts: 4,681
Joined: Oct 2005
Posts: 4,681
Reboot the BCM.

TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: BCM Monitor will not connect
#134845 08/22/07 02:33 PM
Joined: Aug 2007
Posts: 5
OP Offline
Joined: Aug 2007
Posts: 5
Thanks i will try that..

Moderated by  MooreTel, NTlayoff, Z-man 

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