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Changing receive digits on Public side, now Private side dosent work!!
#135094 09/11/07 06:32 AM
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I have a BCM 50 that is networked with 20 other sites. We made a change on Friday to the Public receive digits from 4 to 5 digits. There are target lines built with the public and private digits on the same target line. It was working fine, everything looks fine. The only thing we can get the VoIP trunks to do is prime out with a prime set. When you remove the prime set the call will not do anything. I need some help with this one.

Thanks in advance.


Thanks,
Huffditty
Equipment and Telephones
Re: Changing receive digits on Public side, now Private side dosent work!!
#135095 09/11/07 08:08 AM
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did you change the receive digit length on the BCM's to 5?


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: Changing receive digits on Public side, now Private side dosent work!!
#135096 09/11/07 09:10 AM
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Warning, if you change the received digit length you will have to redo all your Target Line programming.


Brian Cox
J & J Communications
Re: Changing receive digits on Public side, now Private side dosent work!!
#135097 09/11/07 11:33 AM
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Be sure your Voip network is using a Private route at the other sites.

Re: Changing receive digits on Public side, now Private side dosent work!!
#135098 09/11/07 01:28 PM
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I am not changing the private receive digits, we just changed the public to 5, and the private has, and is still set to 4. I applied all the latest patches this afternoon and It is still not working. I am going to have to take it to the Mother ship for some help.


Thanks,
Huffditty
Re: Changing receive digits on Public side, now Private side dosent work!!
#135099 09/11/07 03:01 PM
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as i stated on other forum..did you verify how many digits probvider is really sending...they lie all the time

Re: Changing receive digits on Public side, now Private side dosent work!!
#135100 09/12/07 08:39 AM
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Make sure you use your BCM monitor. It's your best friend when troubleshooting problems like this one.

Re: Changing receive digits on Public side, now Private side dosent work!!
#135101 09/12/07 01:12 PM
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Yes they are sending 5 for sure the new DID's are working fine. Just they network dialing is hosed. In BCM monitor I can see all the correct info when monitoring the MCDN, in the UIP tab, name DNIS all perfect. I turned it into Nortel, I think they were a little stumped too.


Thanks,
Huffditty

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