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Joined: Oct 2007
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We just purchased a refurbished M7410. We have six lines in our office and want to use the six buttons on the handset for our six lines. However, buttons 08 and 09 on the base are intercom buttons. Is there any way to move an intercom button so that we can use buttons 08 and 09 for our lines 05 and 06? Feature *81 will let us move the lines around but not the intercom buttons. The manual says it can't be done. Is this true? Any help would be appreciated!
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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Intercom & Handsfree buttons are FIXED and cannot be moved.
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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 to the best Nortel forum in the world. What are you trying to do? And what is the system? Maybe there is a work around.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Oct 2007
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The phone is a Nortel M7410 cordless. The manual says that the six memory buttons on the handset are mapped to buttons 01, 02, 03, 07, 08, and 09 on the base. Buttons 01-06 on the base are our lines 1-6. Buttons 08 and 09 on the base are intercom buttons. We wanted to move lines 4, 5, and 6 to buttons 07, 08, and 09. We were able to move line 4 to button 07 using Feature *81 but it won't let us do that with buttons 08 and 09 because they are intercom buttons. We just wanted to know if there is a way to move the intercom buttons or change which buttons the handset is mapped to on the base. Either way, we just want the six buttons on the handset to coorespond to our six lines. This is our only cordless phone. The rest of our phones are Nortel M7310.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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No you can't change the button map on the 7410 handset.
There are different ways to set up Norstar phones other than having all the lines appear on the set. By giving me the telephone system model and software version there may be a work around or you can just hire a pro who can offer you some suggestions.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Ok, we will just contact the company that set up our phone system. Thanks for your help!
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