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Joined: Sep 2007
Posts: 115
Member
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Member
Joined: Sep 2007
Posts: 115 |
Nortel w/voicemail
Phone is unable to have voicemail trasnferred to it's extension during the day. After hours it work fine. Any idea's why?
Thank You,
Troy
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
How was it being transferred and what are the phone settings, such as CFNA, CFB, etc?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jun 2007
Posts: 40
Member
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Member
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Make sure the phone trying to perform the transfer has an available Intercom key. Phones with only 1 intercom can't perform a voicemail transfer.
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Joined: Sep 2007
Posts: 115
Member
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Member
Joined: Sep 2007
Posts: 115 |
MooreTel - I am unable to provide that information. I can not connect remotely. I am told they use the CSR button to trasnfer. this works fine after hours just not during the day hours. They can transfer to other stations voicemail just fine during the day.
Thank You,
Troy
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Looks like it's time for a site visit so you have the info needed to evaluate and solve the problem.
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