atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Hunt Group BCM 400

Hi all,

I have very basic knowledge of the system, but what I have learned so far has just been by playing around with it. I need to set up a hunt group, which I have done and added in 4 dn's, to answer after 4 rings, and on a sequential basis. The problem is it doesn't seem to work. When the receptionist is on a call, and a second call comes in it continues to ring on her phone without going onto the next extension in the group and I'm not sure why. Has anybody got any idea's as to why this could be happening? I have tried googling and looking at most of the forums on the net but to no avail. I cannot find any information on this particular problem. Any help you could give would be gratefully received. Many thanks in advance.

Simon

Further to my point raised above; the receptionists dn is 2921. This is also the first dn in the hunt grp, i then have a further 3 dn's, but as mentioned before despite being on sequential a second call will not go the next person in the hunt group, but will stay on the receptionists number - really confusing. Thx

I hate hunt groups, they never do what you want them to do - so I am not an expert on those. But to try to answer (and others will tell you if I am wrong):
Do you have the lines ringing on any of the hunt group phones? I think they should not be ringing.
Do you have the lines ringing into the hunt group DN. From your post it sounds like you have just assigned DN's to your hunt group - no lines.

Thanks for the reply - I have to say I don't really know the answer to that one or how I can find out. Are you saying that the hunt group itself has to have a seperate dn from the receptionists dn, although the call would caome into her first? If so how would I set this up?

Thanks

themowgli

While I admire your spirit "playing around" with a BCM can be a dangerous thing for your company.

Hunt groups are an entity onto themselves. They don't follow the rules of normal DNs. Yes they have a pilot DN and calls are routed to the hunt group by way of the DN. The phones in the hunt group are members.

To give you a full tutoral on hunt groups would take all day. I suggest you contact your vendor (or an installer in your area from the link at the top of the page), stand over his/her shoulder, watch and ask questions. Or if you seriously want to learn the BCM take the course, it's usually done over 5 days.

Hi TeleMarv,

Thanks for the welcome. Fair enough - it looks like I will have to call a vendor to help out, as I don't really even understand your reply. Well I do, but I'm not sure how I would set up a pilot DN, and then how I would route calls to the hunt group. I've set the group up with the required members but am obviously too many steps away to complete it on my own without getting somebody else in. Thanks for your assistance anyway guy's.

Please stick around, read the posts and feel free to ask any user level questions such as feature codes and how to use them.

Since this open forum is searchable by search engines, it is board policy that installer level programming questions are answered from a what to do perspective rather than how to. "How to" in the wrong hands can compromise security of a telephone system and render it inoperable.

Again aboard.