sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Reservation line...how would you handle this?

Client is a small botique hotel (12 rms.) that gets pretty busy this time of year. They have signed up with an off-site reservaton company who will be handling their room & dinner reservations remotely when the front desk is busy or after hours.

System is an MICS with T1/PRI & CallPilot 100. Phones are answered first by CCR and callers can select "Reservations", "Management", "Wedding Coordinator", etc.

My idea is to build a txfr into one of the CCR paths that will "skip" the call to the off-site reservation center.

Question is, how would I handle the calls when the receptionist is busy (or is too busy yakking on her cellphone and doesn't answer the front station)? Is there a way to program a "no-answer transfer" to an outbound transfer?

:confused:

I'm kinda lost here, it seems you want call forwarded if no one answers after so many rings instead of ccr picking it up, the CO doesnt know if its a call for reservations or mgmt etc. prog. your reservations path to external transfer is what it sounds like you want if im reading this right

Correct. Forwarded if no-one answers. However, in the current configuration, if someone presses "1" for reservations, it rings 5 times (giving front desk the opportunity to answer) then goes to a voice mailbox (where the receptionist retrieves the message and returns the call at a later time).

I know how to program a direct transfer upon pressing "1" to forward the call, but the part I'm having trouble grasping is the delayed answer (5 rings for front desk to answer) THEN transfer...

Let it go to her mailbox for NA/B. Set up outbound X-fer on her MB. Amend her greeting to say 'to make a reservation please press 7 or 9 (depending on which interface you are using).

Either way, B/NA, they get the option to make a reservation.

Yep, that'll work. Thank you. :thumb:

I'm afraid that possibly the client will want something a little more seamless, though.

Any ideas as to using TelCo features?

They would have to set up a "reservations only" phone # (right now, all calls come in on their main #) and, if busy, would CFNA/CFB to the reservation center...?

How about making the front desk the only member of a hunt group that overflows to a station hard forwarded to the external number? It could be a phone tucked away somewhere.

ok, i see, ccr answers before reception, thats where i lost ya, if they are paying a flat rate for this reservation co. let em take all the calls, i dont know how that works tho, i prefer to make it simple.

I think Kev's got it. You'll need to use a back room phone that is CFD to the reservation company.

Use a hunt group and overflow to the back room phone. Don't just CFNA reception to a back room phone otherwise intercom calls will also get forwarded to the reservation service.

You can also use a night time ccr to direct calls immediately to the back room phone.

OK. Thanks all.