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#138575 04/28/08 01:33 PM
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EQUIPMENT IS A MICS - 6.1 SOFTWARE WITH PRI. THEY WERE HIT WITH A SURGE OF POWER AND SYSTEM DEFAULTED. THIS IS A NEW CLIENT SO I HAVE NO HISTORY. I HAVE EVERYTHING BACK TO NORMAL EXCEPT THAT THEY DID NOT HAVE TO DIAL THE '9' BEFORE. I HAVE HOT-LINED THE 9 ON A BCM BUT NOT THE MICS WITH PRI. IT DOES NOT LIKE ANYTHING I DO. ANY SUGGESTIONS? I BEEN ALWAYS UNDER THE IMPRESSION THAT THIS WAS NOT POSSIBLE.

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#138576 04/28/08 03:35 PM
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Last time I set up a PRI on an MICS I think I set off-hook preference to the PRI and no 9 was needed. Are they dialing the 9 to grab the outside line or for something on the PRI itself?


When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.

#138577 04/28/08 03:59 PM
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THE PRIME LINE IS I/C. WHEN THEY PICK UP THE HANDSET OR HIT HANDSFREE TO DIAL OUT THEY DID NOT HAVE TO DIAL NINE.

#138578 04/28/08 04:05 PM
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Whoa! Let's not be yelling when asking for help.

ALL CAPS = YELLING!


Ed Vaughn, MBSWWYPBX
#138579 04/28/08 04:07 PM
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sorry i wasn't yelling. didn't realize that is what that meant

#138580 04/28/08 04:10 PM
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this job was to be a two hour job and when the system got spiked it turned into a two day job and i am exhausted. there seems to be one thing after another so id do apologize. sorry

#138581 04/28/08 04:10 PM
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You have to create Routing with Destination Code 9. Create Rout 1 and dial out 1+ any. Absorb 1.

#138582 04/28/08 04:20 PM
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yes I have that all in place. I had it set to absorb 1--didn't work, tried setting it to absorb all -- didn't work. Just backing up a bit. In Dest. Codes I have programmed 9 + any - should this be different.
With that all said, I will need to change it back to absorb 1 because they cannot dial out now. I will have to go back in the am to change it, but I would really like to get this nine happening. Is there anything else in routing that I should set up.

#138583 04/28/08 04:31 PM
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In Dest Code: put 9, Rout number, Absorb 1. In Rout:dial rout #, Dial Out has to be 1 + any, Route # and PRI- A.

#138584 04/28/08 04:49 PM
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Thank-you I really appreciate all you help! one more thing, when I go into the Dest Code-- it would not allow me just to add the 9, I had to included 'Any' will this affect what you just told me.

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