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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
EQUIPMENT IS A MICS - 6.1 SOFTWARE WITH PRI. THEY WERE HIT WITH A SURGE OF POWER AND SYSTEM DEFAULTED. THIS IS A NEW CLIENT SO I HAVE NO HISTORY. I HAVE EVERYTHING BACK TO NORMAL EXCEPT THAT THEY DID NOT HAVE TO DIAL THE '9' BEFORE. I HAVE HOT-LINED THE 9 ON A BCM BUT NOT THE MICS WITH PRI. IT DOES NOT LIKE ANYTHING I DO. ANY SUGGESTIONS? I BEEN ALWAYS UNDER THE IMPRESSION THAT THIS WAS NOT POSSIBLE.
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Joined: Dec 2005
Posts: 279 Likes: 1
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Joined: Dec 2005
Posts: 279 Likes: 1 |
Last time I set up a PRI on an MICS I think I set off-hook preference to the PRI and no 9 was needed. Are they dialing the 9 to grab the outside line or for something on the PRI itself?
When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.
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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
THE PRIME LINE IS I/C. WHEN THEY PICK UP THE HANDSET OR HIT HANDSFREE TO DIAL OUT THEY DID NOT HAVE TO DIAL NINE.
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Joined: Jan 2005
Posts: 15,399 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,399 Likes: 18 |
Whoa! Let's not be yelling when asking for help.
ALL CAPS = YELLING!
Ed Vaughn, MBSWWYPBX
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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
sorry i wasn't yelling. didn't realize that is what that meant
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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
this job was to be a two hour job and when the system got spiked it turned into a two day job and i am exhausted. there seems to be one thing after another so id do apologize. sorry
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
You have to create Routing with Destination Code 9. Create Rout 1 and dial out 1+ any. Absorb 1.
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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
yes I have that all in place. I had it set to absorb 1--didn't work, tried setting it to absorb all -- didn't work. Just backing up a bit. In Dest. Codes I have programmed 9 + any - should this be different.
With that all said, I will need to change it back to absorb 1 because they cannot dial out now. I will have to go back in the am to change it, but I would really like to get this nine happening. Is there anything else in routing that I should set up.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
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In Dest Code: put 9, Rout number, Absorb 1. In Rout:dial rout #, Dial Out has to be 1 + any, Route # and PRI- A.
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Joined: Aug 2006
Posts: 82
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Joined: Aug 2006
Posts: 82 |
Thank-you I really appreciate all you help! one more thing, when I go into the Dest Code-- it would not allow me just to add the 9, I had to included 'Any' will this affect what you just told me.
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