Target LIne and SMDR not matching

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Target LIne and SMDR not matching #138655 05/02/08 05:04 AM
Joined: Feb 2005 Posts: 42 Fishers, IN 46038 nah Member
nah Member Joined: Feb 2005 Posts: 42 Fishers, IN 46038	MICS 6.1 w/ 2 PRIs Working with another company setting up a call recording device. The PRIs feed into this device to be recorded and then rely on SMDR data to tag the call. The problem is that the SMDR is sending the wrong target line. There doesn't seem to be any consistant mismatches though (like off by 3 every time). Does anyone know what could be causing this?

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Re: Target LIne and SMDR not matching #138656 05/02/08 07:26 AM
Joined: Feb 2005 Posts: 42 Fishers, IN 46038 nah Member
nah Member Joined: Feb 2005 Posts: 42 Fishers, IN 46038	Sorry, actually the PRI channel and the target line reference in the SMDR are not matching. You can be on line 133 but the SMDR will say you were on 130?

Re: Target LIne and SMDR not matching #138657 05/02/08 09:38 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	You'll need to provide a litlle more info on what/who this 3rd party system is. Are they a certified Nortel application partner? How is it connected and the SMDR connected? While a PRI channel is a sort of physical entity, a target line really exists only in the mind of MICS. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Target LIne and SMDR not matching #138658 05/05/08 10:31 AM
Joined: Aug 2006 Posts: 254 Grand Rapids, MI pts technician Member
pts technician Member Joined: Aug 2006 Posts: 254 Grand Rapids, MI	Try connecting the SMDR to a laptop (or desktop) using Hyperterminal and see what shows up.

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