BCM400 4.0

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BCM400 4.0 #139452 06/28/08 05:40 AM
Joined: Aug 2005 Posts: 215 York, Pa, USA mwaechter Member
mwaechter Member Joined: Aug 2005 Posts: 215 York, Pa, USA	I have two BCM 400's that are failing backup's due to IVR. Nortel has a patch out that I downloaded and have tried to upload and it fails every time. I tried a different patch and it does the same thing. Has anybody else seen this issue?

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Re: BCM400 4.0 #139453 06/28/08 06:49 AM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	Try deleting the Element Mgr on you computer, then download the Element Manager from the BCM in question. Don't use the one that has been on your computer and "works fine with other systems". You might also try a different version of JAVA....older or newer. If CON is the opposite of PRO Then what is the opposite of Progress?

Re: BCM400 4.0 #139454 06/29/08 03:32 AM
Joined: Mar 2005 Posts: 245 TN, USA Crowtalks Member
Crowtalks Member Joined: Mar 2005 Posts: 245 TN, USA	I agree with NTlayoff. The Element managers may look the same, but they are different for the BCM50 and the BCM400. If you look the disconnect buttons on the top, they are in different locations, just as an example. Some programming can be done using just a single Element Manager but bookmark the two separately and get in the habit of using the one specified for the BCM you need to program. Why do they look alike when they are different? Who knows...it's a Canadian thing... NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0 MITEL 5000 3300 NuPoint "If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

Re: BCM400 4.0 #139455 10/13/08 08:49 AM
Joined: Aug 2005 Posts: 215 York, Pa, USA mwaechter Member
mwaechter Member Joined: Aug 2005 Posts: 215 York, Pa, USA	Bring this backup... I am using the EM off of the BCM 400; now when a backup runs on 1 unit the call pilot will not restart. I have to reset the BCM for the voicemail to restart. On 1 unit the backup runs correctly and on the other unit it still fails because of IVR failure; I also can not load patches to this system.

Re: BCM400 4.0 #139456 10/14/08 05:02 PM
Joined: Dec 2005 Posts: 196 San Jose, Cal. Michaelq Member
Michaelq Member Joined: Dec 2005 Posts: 196 San Jose, Cal.	I have the same problem with a BCM1000 3.7 when running a back up. After the back up v-mail services stops. I always have to reboot the system. On the one that fails during the back up try not including IVR part with the back up.

Re: BCM400 4.0 #139457 10/15/08 04:11 AM
Joined: Aug 2005 Posts: 215 York, Pa, USA mwaechter Member
mwaechter Member Joined: Aug 2005 Posts: 215 York, Pa, USA	I have tried not including IVR but it still looks for it and fails.

Re: BCM400 4.0 #139458 10/20/08 07:45 AM
Joined: Dec 2005 Posts: 196 San Jose, Cal. Michaelq Member
Michaelq Member Joined: Dec 2005 Posts: 196 San Jose, Cal.	I also didn't include DECT OAM in the back up when I did a Back up Thurday on the BCM1000. The v-mail services didn't stop.

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