atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CP 150

I have a CP150 that has a group of users that all have mailboxes. All sets are programmed CFD no ans. and cfd busy to an ext. that is basically a receptionist for this group. A call comes in to the CCr tree...the caller chooses to go to one of these extentions, if it is not answered, or is busy...it goes to the so called reception for this group, but does not go to the reception's voicemail...it goes to the ext's VM that was originally chosen. I want it to go to reception VM. Any help would be great.

When the call comes into AA, the system is smart enough to remember the original extension dialed and send it to the corresponding mailbox.
You could recreate the user's mailboxes with no extension info. Now when you dial the extension through AA, and it forwards to reception, if reception doesn't answer, the GDM (reception mailbox) should get the call.

Kehawk is correct. The system "remembers" the original number dialed.

However, sorry to disagree with you on this point, Kev. If you create a MB with no ext info (phantom mailbox) anyone dialing the ext from within the AA will go directly to the mailbox. It will not ring the phone first.

mass1954,
In order to follow the sequence you are requesting the exts in the group cannot have individual mailboxes.

So right Marv! I got my thoughts mixed up.

Even if it didn't go straight to the mailbox, I'm sure the receptionist would have plenty to say about that idea.

MooreTel....what does "Even if it didn't go straight to the mailbox, I'm sure the receptionist would have plenty to say about that idea."....have any thing to do with what we are trying to figure out here?

Marv....the customer says it used to work....have to take his word for it.

Mass1954 as you know customers very often telling you things they are trying to get from you as "used to work". You are telling that all exts have a mailboxes but they Forwarded fo NA and Busy into another ext's. What is the reason for Mailboxes then if calls never go to personal MB? Delete all MB for those extens and set up Overflow MB point for your HG. Maybe I missunderstud you and you don't have a HG but individual Ext. that forwarded to personal reception? Then delete MB for that ext. and your call will go to reception ext.

Vad60...."What is the reason for Mailboxes then if calls never go to personal MB?"...the reason is so personal messages can be transferred there.There is no Hunt group. How would that apply here?

You can create a HG which will include few extentions that answered on caller's choice from CCR. If all busy or don't answer caller will go to Group MB and leave a MSG. If somebody choses extension directely then the caller will end up in personal MB. Otherwise in your scenario all Extensions have a personal MB but CF to reception extension for any condition. You are having personal MSGs only because a Norstar remembers the number of Extension that was dialed by caller otherwise you will never got MSG in personal MB.

I would say it has a lot to do with this. In this case, if all calls went to reception, then she would be VERY busy answering calls, and therefore she would would most likely be VERY vocal on that possible solution.

The point is, BEFORE any "solution" is implimented, study the ramifications 1st.

As has been already stated, clients tend to think to know what they used to be able to do, when in reality they are wrong.