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Joined: Feb 2004
Posts: 273
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Posts: 273 |
I have a customer who has a MICS 4.1 & nam . some calls are being dropped they have PRI I suggested they call their telco to check the span , but she says she is dropping some call internally (intercom to intercom) any suggestions greatly appreciated system is aprox 8 years old.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
I'd try rebooting the system....sometimes helps to clear out the garbage in there...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2004
Posts: 273
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Posts: 273 |
Thanks Dave , I'll try that , I moved the system about a year ago and went from analog trk cards to PRI at that time
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Joined: Feb 2007
Posts: 2,473
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Posts: 2,473 |
Dropping an ICM. calls is a bad sine unless she's got a bad phone or loosed line/handset cord.
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Joined: Aug 2008
Posts: 258
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Joined: Aug 2008
Posts: 258 |
I had this problem yesterday, however it was ext. 221, the recept phone resetting and dropping calls, the customer did'nt say it was disconnecting for about an hour, she just said it was dropping calls, so why was it resetting? the damn amphenol screw was sticking into system just enough for a partial conection, any slight vibration would discon it, It was a first for me in 25 yrs doing this but I've seen stranger stuff.
Good Luck and keep us posted on final result
Kevin
Centennial Telecom
Las Vegas
(702) 689-4090
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Always take a customer reported symptom with a grain of salt. My motto is trust but verify.
RE your PRI: Version 4.1 was the 1st software capable of PRI and it is unstable. Upgrade to at least 6.1MR.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2004
Posts: 273
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Posts: 273 |
Thanks everyone for the info , going there this A.M. will update you on what I find .
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Joined: Feb 2004
Posts: 273
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Posts: 273 |
Long story short ,(50 klm trip) went there planning to reboot called her first and got static on the line from my cell ,called back on a landline got static.(on a PRI ?) got there and watched 2 out of 5 calls get dropped. changed handset cord,(no)changed set ,voila fixed . Thanks everyone for all the good info maybe next time it will be a real trouble ,the KISS method works every time . cheers
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Joined: Jul 2007
Posts: 32
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Since it has a PRI, I would check the alarms and see if there are any PRI failure alarms logged. I would not disregard the intercom calls dropping,but alarms with 42/75 numbers are PRI related and will drop calls.
Good luck!
A D K
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