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Joined: Jun 2008
Posts: 137
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Joined: Jun 2008
Posts: 137 |
We have a Flashtalk 4 on a CICS onsite. Everything is working fine except the fact that when a call is sent to VM it rings back to who ever sent the Call.
For expample: The operator (101) will send a call to VM (102), it rings the extension (102) 6 times. Rings back to the Operator (101) 1 time, then goes into (102)...
Any ideas on what is going on? If you do how could it be fixed?
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Joined: Apr 2001
Posts: 1,390
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Joined: Apr 2001
Posts: 1,390 |
cfna not set on ext(s) properly.
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Joined: Jun 2008
Posts: 137
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Joined: Jun 2008
Posts: 137 |
so basically he just has to go back in and change the programming around then. I'm unfortunatly not a tech but I am looking to learn as much as I can. That means staying here till 7-8pm working with the owner testing equipment and what not. And reading as much as I can on here in my spare work time.
Thanks..
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Originally posted by AndrewWTI:
And reading as much as I can on here in my spare work time.
Thanks.. Not to be malicious and no bad intent intended but, try reading the manuals, FIRST.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2008
Posts: 137
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Joined: Jun 2008
Posts: 137 |
yeah my guy is in chicago and has the manuals...He just likes to ask me why things arnt workign right.
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Joined: Jun 2008
Posts: 30
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Joined: Jun 2008
Posts: 30 |
It actually sounds like maybe the transfer callback option is set to less than the number of rings on the CFNA/CFB. Check it out and make sure its more than the CFNA
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
I think that Call back option is the same number of CFNA that is why it's rings back once on Transferee and then end up in MB.
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