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Joined: Jun 2006
Posts: 11
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CICS with Call Pilot. The customer when calling in and getting voicemail can press 0 to go to reception or press 0 then another extension and be transferred to that extension. Customer has asked if we can drop the 0 and just dial another extension.
Any suggestions if we can do this?
I would hate to lose the 0 option for the regular customer that wants a live person but a request is just that.
Thanks
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Nortel Phone System Service in Canada
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Joined: Oct 2005
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0, 7 or * are the only ways out of a mailbox.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2006
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Thank you for your assistance.
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