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Joined: Jun 2006
Posts: 11
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Member
Joined: Jun 2006
Posts: 11 |
CICS with Call Pilot. The customer when calling in and getting voicemail can press 0 to go to reception or press 0 then another extension and be transferred to that extension. Customer has asked if we can drop the 0 and just dial another extension.
Any suggestions if we can do this?
I would hate to lose the 0 option for the regular customer that wants a live person but a request is just that.
Thanks
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
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Service in Canada from sea to sea.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
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Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
0, 7 or * are the only ways out of a mailbox.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2006
Posts: 11
Member
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Member
Joined: Jun 2006
Posts: 11 |
Thank you for your assistance.
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