web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#140727 10/13/08 11:31 AM
Joined: Jul 2008
Posts: 20
Member
OP Offline
Member
Joined: Jul 2008
Posts: 20
I have a CICS that keeps 'power cycling'. The unit is a refurb. that they bought from a used supply house back east. I installed it three days ago and all was fine. This site has had terrible power problems and just this morning had its electrical box completely replaced due to its problems with keeping electricity on. I installed a new Belkin surge strip, about 2600 Joules.

Any idea why the system will work about 10 percent of the time and the balance of the time it is simply flashing in the displays on the phones while it is attempting to reboot?

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

#140728 10/13/08 03:52 PM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
It should be coming up every time but it can take a minute or two of flashing before it comes up.

If this is still going on after the electrical service was replaced, I would do two things.

One, get a replacement unit from the people back east.

Two, put in a substantial, always on, battery back up. There are units that turn on when the power goes out and there are units that are always on, that is what I recommend and they are more pricey than others.

EFI, 1-866-539-7743 makes really good surge protectors that will take a 2500 amp hit at 2500 volts and has a $10, 000 warranty for any damage that gets through their unit.

Just last week I had to walk a customer through removing his Samsung Compact power supply cord from a Belkin and plugging it into the wall, then all was well.

We sat there stumped one day with a digital Samsung phone that had static on it. When we turned off a nearby Belkin power strip with surge protector built in, the static went away.

Belkin makes some good stuff but I stay far away from their surge protection.


THE Bracha, old blond specialist in Rube Goldberg solutions.
#140729 10/16/08 03:11 PM
Joined: Dec 2007
Posts: 14
Member
Offline
Member
Joined: Dec 2007
Posts: 14
I had the same problem with a CICS, I replaced everything.

I installed surge protection/power filter, the cabinet, the line card and finally the last thing I changed out corrected the problem.....the software cartridge.

I thought it would be hardware related, but it was the damn software cartridge. Go figure, haven't had a problem since.

smittydog

#140730 10/16/08 06:36 PM
Joined: Aug 2002
Posts: 341
Member
Offline
Member
Joined: Aug 2002
Posts: 341
try the old trick.
put a digital clock with no battery backup in the power strip, next time the phones start to flash check the clock to see if the time is also flashing. like you said these guys keep having electrical problems. maybe the power is still going out.
On another note the cics will not withstand an electrical spike as well as a mics. and a good size spike will probably fry some of the components.
don't knock the referb house that sold them the unit. we do put the units through testing phases before they go out.


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
1 members (pvj), 163 guests, and 248 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5