web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#140758 10/14/08 01:08 PM
Joined: Oct 2008
Posts: 4
Member
Member
Offline
Joined: Oct 2008
Posts: 4
I have a problem with a CP100 on a compact ics,when you dial in on the auto attendant and dial a number it tells you that the number is invalid, if you dial it again(same call) it goes through. I tried the reboot of both ksu and cp to no avail. I checked the ksu ports and they are fine. I tried to upload firmware patch "dsppatch" from Nortels website and it get 3/4 the way through and gives me "error 2" nowhere does it tell me what that means or if this patch is for my problem, anybody see this? Oh , it worked for 2 months before this started.any help is appreciated. Tom

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

#140759 10/14/08 06:22 PM
Joined: Feb 2007
Posts: 2,473
Member
Member
Offline
Joined: Feb 2007
Posts: 2,473
Is it happened on any lines? Are you trying that from sell phone or from POTS? It might happened on one Line only. Sometimes you have the same problems by coming in from sell phone. It has to be troubleshoot thoroughly.

#140760 10/15/08 03:08 AM
Joined: Dec 2007
Posts: 386
Member
*****
Member
*****
Offline
Joined: Dec 2007
Posts: 386
Tom,

What level of software is the CP?


BTS
#140761 10/15/08 04:58 AM
Joined: Oct 2008
Posts: 4
Member
Member
Offline
Joined: Oct 2008
Posts: 4
It happens on all lines , land line or cell. The cp 100 is 1.5. I read in another post that the dsppatch was built for this problem but I'm getting the error 2 and for the life of me can't find out what that means. Nortels website is useless .

#140762 10/15/08 06:37 AM
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
You should never mind the patch and upgrade to 3.1.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
#140763 10/15/08 07:31 AM
Joined: Oct 2008
Posts: 4
Member
Member
Offline
Joined: Oct 2008
Posts: 4
That's not free , is it?

#140764 10/15/08 08:53 AM
Joined: Jun 2006
Posts: 8,735
Likes: 13
Moderator-Nortel, Computers, General
*****
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,735
Likes: 13
Not much in life is.... smile


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
#140765 10/15/08 11:59 AM
Joined: Oct 2008
Posts: 4
Member
Member
Offline
Joined: Oct 2008
Posts: 4
I did a reinstall and the problem is gone, if it comes back again I will revisit the patch . Thanx for your input. Tom


Moderated by  MooreTel 

Link Copied to Clipboard
Newest Topics
tempo lan toner 2
by davetel - 07/14/25 01:37 AM
Admin Program for XTS Systems
by EV607797 - 07/11/25 10:22 AM
Compatibility with Verizon FIOS phone lines
by ringtone - 07/10/25 03:23 PM
Forum Statistics
Forums84
Topics94,565
Posts640,181
Members49,871
Most Online5,661
May 23rd, 2018
Newest Members
Mark Gee, LuigiE, FranzBos, Chuck Lowe, Ma Bell Brat
49,870 Registered Users
Top Posters(30 Days)
Toner 12
R4+Z 4
C5Z 3
Who's Online Now
0 members (), 16 guests, and 249 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0