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T7316E Greeting/Directory related question
#140795 10/17/08 11:58 AM
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follea Offline OP
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Hello All!

I have a T7316E Nortel system and I am having trouble editing my previously recorded directory.

I have no problems recording the initial greeting, but I can't seem to maneuver my way into where I recorded the directory (i.e. "For name press 000 for name press 111")

I have all my passwords to access, but can anyone please guide me to finding the directory prompt I voice recorded?

Thank you!

Holly

Equipment and Telephones
Re: T7316E Greeting/Directory related question
#140796 10/17/08 12:04 PM
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T-7316E is actually the type of telephone that you have, which is information we would need to help you. However, what we actually need is the type of telephone and voice mail system you have. If you are not sure you can go into the telephone room/closet and describe what you see.

The telephone you mentioned can work on several different Nortel telephone systems, and those systems can have several types of voice mail systems on them. Most likely you have a Call Pilot or Flash talk voice mail . If it is a Call Pilot it will be gray, have a blue "Nortel" logo near the top, and be kind of rounded on the top. The Flash will be much more square looking. This box will likely be smaller than the telephone system, but go ahead and describe both of them and we can see what we can derive! smile

Steve

Re: T7316E Greeting/Directory related question
#140797 10/17/08 12:16 PM
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follea Offline OP
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Are you taking about the BCM50 (2.0) telset? Big grey box with blue nortel is correct.

Thanks!

Re: T7316E Greeting/Directory related question
#140798 10/17/08 12:37 PM
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follea Offline OP
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Also in my phone closet is a tripp-lite TE series UPS

Re: T7316E Greeting/Directory related question
#140799 10/17/08 01:04 PM
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welcome

Yes BCM is the info required. If you are using a customized directory, it is most likely recorded in a Custom Call Routing (CCR) Tree.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: T7316E Greeting/Directory related question
#140800 10/17/08 01:10 PM
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follea Offline OP
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It doesn't show any existing trees, it asks me to build one. Is that normal or does that indicate that that was not the method I used to create the recording?

Re: T7316E Greeting/Directory related question
#140801 10/17/08 01:26 PM
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follea Offline OP
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actually in my table it shows no CCR trees at any point in the day

TABLE 1:

AA Menu prompt: N
Morning: 1
(all the rest Greeting 1 also)
Lang: Pri
Atdt: my ext
Repeat Key: None
Morn CCR tree: NO
(all the rest NO)
Morn DN Disable: N

Re: T7316E Greeting/Directory related question
#140802 10/17/08 01:33 PM
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If there was no CCR tree set up, then it was recorded in the AA.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Re: T7316E Greeting/Directory related question
#140803 10/17/08 01:45 PM
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If you scroll down on the Table 1 screen you will see Primary and Alternate prompts (recorded)it is probably in there. Click Voice.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers

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