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#141041 11/04/08 06:10 PM
Joined: Aug 2006
Posts: 82
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Hello to all. It has been a while since I was here but it has been crazy busy! And I am very proud to announce that I am now a Grandmother of a healthy baby girl!!
:banana: :banana:
Back on topic ....
I have just installed a BCM50 3.0 software, having a couple of issues.
1. I have downloaded the patches and have unzipped them but when I go into the BCM and try to get them the BCM does not see the files.I know I am missing a step some where or it could be my computer. Any thoughts?
2. I can not launch the call pilot from within the BCM. I can however program the voicemail through the phone, I try and stay away from programming the BCM through the phone because of issues down the road. I am wondering if this might be a problem the patches would fix?
3. I still need to install and program 3 - IP2002 phones (first time ip install) for remote locations. Their IT guy will be programming up the vpn Routers(SonicWALL TZ 150 for the phones and SonicWall TZ 190 at the main site) and hopefully he will be able to guide me somewhat with the phones. I have ordered static IP addresses for the phones.And with that said, I have no idea where to start from here, I'm afraid!
I wanted to wait until I had the system up and going and everything was good before attempting the ip phones. The client also has a PRI.
Thanks guys in advance!!!

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#141042 11/04/08 06:25 PM
Joined: Dec 2003
Posts: 2,082
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Where did you get the Element Manager(EM) that you are using?
Try doing uninstall on your EM and then download the one off the BCM you are trying to access.
If that doesn't work, try a different (even older) java.


If CON is the opposite of PRO
Then what is the opposite of Progress?
#141043 11/04/08 07:42 PM
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It was from a previous install BCM 1.0
I have an old version of Java

#141044 11/05/08 04:41 AM
Joined: Oct 2005
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There's your problem. Old Element manager will not work on newer BCM. Download the EM from this machine.

And Congrats on being a Grandmother.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
#141045 11/05/08 05:08 PM
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Thanks guys I was afraid that might be the issue I will give it a try. I was told my existing element manger would be good to go but it looks like they were wrong.

Does anyone have a procedure for programming up the IP phones on the BCM50?

#141046 11/05/08 06:51 PM
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New one comes with Instruction but open up CD and go to IP telephony Feature description and you will find step by step set up.
Congrats on becoming a Grandma.

#141047 11/06/08 02:04 PM
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For th ip phones, when you set up the phones you can set it for dhcp & manual cnfg- partial. set S1 to the BCM's ip address. Also make sure you have ip phone registration on in the BCM and set set the reg password. When the phone connects it will ask for the password. You won't neeed public staic ip addresses for the phones.


Moderated by  MooreTel, NTlayoff 

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