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Joined: Jun 2007
Posts: 7
Gazzard Offline OP
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Joined: Jun 2007
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Have a customer that has lost access to the web based callpilot manager. I wasn't able to see anything to reset this service, and when I tried to connect direct to the BCM's IP, the webpage doesn't come up either.

I rebooted the system with no effect. Has anyone experienced this or know what the issue might be?

I am going to eliminate their PC and network next time, but think there is little chance this is causing the issue.

Thanks for any help!


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Joined: Dec 2005
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What are the status lights doing? Are they binking, green or amber color? Try connecting to the admin port. You could have dead hard drive.

Joined: Jun 2007
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Gazzard Offline OP
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Thanks for your reply Michaelq.

The status lights went solid green (I am 70% sure) after the reboot.

AA and mailboxes are working, so Can I assume HDD is OK? (I assume the AA use the HDD)

I need to get back to test connected direct to BCM


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Use the admin port to log in to. I had a customer who pressed the reset button on bottom of the main unit. It made the BCM50 go to default. I didn't have a back up of the system. I had to reprogram the whole system from scratch. Always do a back up!


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