Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
#141217 11/18/08 07:14 AM
Joined: Mar 2004
Posts: 15
Member
OP Offline
Member
Joined: Mar 2004
Posts: 15
I have a MICS 7.0 with a PRI circuit using 11 b channels and 1 d channel. The system worked fine for roughly 9 months but now the customer is having an issue where every hour, about 15 past the top of the hour, you cannot call out for about 5 minutes nor can calls come in. the customer also states they get a "half ring". I figure this happens when the lines become available again. I looked in the switch and no LOS, OOF or other alarms report. I do get a code of 310 under the system test log when this problem occurs. I replaced the 6 port fiber combo card a few months back and the problem seemed to be resolved, but here I am again with the same problem. I have had a vendor meet the last time this happened and the carrier does not see any issue occur when the lines drop. Any thoughts or direction is greatly appreciated on this THANK YOU.


John Boy

When all else fails,
Get a bigger hammer.
Atcom VoIP Demo
Get a VoIP Demo Today
#141218 11/18/08 07:18 PM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Does powering down and back up let you make and receive calls after the glitch happens?


THE Bracha, old blond specialist in Rube Goldberg solutions.
#141219 11/20/08 05:17 AM
Joined: Mar 2004
Posts: 15
Member
OP Offline
Member
Joined: Mar 2004
Posts: 15
I have not done a power reboot since the combo card was installed. The lines do become available after about 4 to 5 minutes after they go out. I will be swapping out the DTI card this morning. I researched the event code 310, and states "bad stimulus message received by the DTI card. Where is the DTI card receiving the Stimulus message from? The carrier, combo card or somewhere else in the MICS?


John Boy

When all else fails,
Get a bigger hammer.
#141220 11/20/08 05:44 AM
Joined: Mar 2004
Posts: 15
Member
OP Offline
Member
Joined: Mar 2004
Posts: 15
I miss-posted in my original post. The software is 7.1, not 7.0. Not sure how much of a diference that it makes, but you never know.


John Boy

When all else fails,
Get a bigger hammer.

Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,628
Posts635,876
Members49,589
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
BizTelNancy, djboston, dougtech, girlie girl, Jack Damage, SwedaGuy, SynapticSystems, tkalfaoglu
Newest Members
TVCTech, joe angi, TommyKay, 電信小吳, Partswatch
49,589 Registered Users
Top Posters(30 Days)
dexman 10
Toner 8
Yoda 5
dans 5
Who's Online Now
1 members (bdunne), 139 guests, and 28 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Best VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5