Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2008
Posts: 2
OP Offline
Joined: Nov 2008
Posts: 2
Hello. I am an end user, electronic and computer tech by trade. I have installed and configured 2 CICS systems for basic operation. I have all installer and system coord. guides and have read through them 3 times over the last 2 days trying to figure this out. I have searched and read through this forum looking for similar problems.

System is CICS v6.1 analog trunk carts, CallPilot 100 v2.0. I am trying to set up Off-Premise VM notification. Outcalling channels set to 1, CoS has outbound xfer & notification enabled, Pool 1 assigned to mbox, and schedule is set for notification and turned on. Remote number is a 7 digit cel phone. I have also tried with 10 digits with same results. I also tried "9" in front of the remote number because I have the ATA set to use 9 as the pool access code.

When a new message arrives, I see the line status on a M7310 go on then off. I can hear the relay click on the CICS. I connected a lineman's set to monitor the line. I hear the line picked up, dial tone, then hangup. No digit tones. I wondered if the CallPilot is trying to detect dialtone. Since it is provided by a Xel "Shark" channel bank (lines are thru T1) and maybe the Shark's dialtone is off a bit. So I connected a POTS line but it acts the same. Line is picked up then hung up 5 times (limit in CoS). Then the error message "The system was unable to reach the number you specified for message notification" is put in the mailbox.

I hope I just missed a setting somewhere and it's not a hardware failure. I have cycled power to the CallPilot 2 times. Outgoing calls from all sets and the ATA work fine. Any suggestions?


Advertising Sponsor Spot 2
Joined: Dec 2005
Posts: 196
Joined: Dec 2005
Posts: 196
Mack sure the call pilot DN's has access to the line pool group. Also check out set restrictiona are not in place for the call pilot DN's.

Joined: Nov 2008
Posts: 2
OP Offline
Joined: Nov 2008
Posts: 2
Originally posted by Michaelq:
Also check out set restrictiona are not in place for the call pilot DN's.
That was it!! Thank you very much. I looked thru restictions yesterday, but must have missed it. :scratch:

Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
summit 100 no lines working
by davetel - 05/01/21 05:11 PM
MICS caller ID
by bditech - 04/30/21 05:57 PM
How do I edit my posts?
by Schreiber - 04/29/21 11:07 PM
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 42
pvj 16
Ruben 14
bditech 11 300x250
300x250 Your Business Phone Service in the Cloud
landing page builder
Linked Banner to your Product or Website
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
24 members (Curlycord, justbill, dexman, CyberLaw, Biztel Cuban Okie Tech, KRRath, gelehu, pvj, Silversam, hitechcomm, Daniel, JBean3329, MooreTel, metelcom, BobRobert, Skunky, Touch Tone Tommy, dougster, Bob3470, ffej010, ssdr9163, Professor Shadow, Yoda, Mercenary Roadie), 318 guests, and 79 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud