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#141345 12/01/08 09:10 AM
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I recently installed the Nortel Call Center Reporting software for a customer. When I left, it seemed to be running just fine, however, he says that it isn't working correctly. Apparently every couple of hours when he tries to run a report, he gets a "this page cannot be displayed" message. If he goes and restarts IIS, it works fine. Has anyone else ever had a problem like this and have a possible solution to it? He has a Call Pilot 150 w/ 3.1 software and the MICS is running XC7.0. Thanks.

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#141346 12/02/08 05:46 PM
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Sounds like something on the machine with the IIS, got updated. Make sure the java is 1.42.0 (I think), firewall is off. Have the customers IS person look at the PC.

#141347 12/05/08 08:38 AM
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I think he did do some updates on IIS when he installed it. Basically, he should then re-install IIS and not do any of the updates to it, right?

#141348 12/08/08 09:21 AM
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That's what I would do & yes, don't upgrade the computer at all.


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