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Joined: Nov 2005
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I have a cust that has a Norstar Plus Modular ICS.
Rel 3 software
A few of the phones M7310 keep resetting. On one I swapped out phone, changed it to a different port.
next I will run a new cable. just wondering if someone has had this problem.
Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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You've changed the phone and switched it to another port and it still resets? Only thing left is cable, jack or termination.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Mar 2001
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One assumes you have powered down and back up to eliminate the possibility of a power spike temporarily screwing up something?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Feb 2005
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Also do they have a 0X16 module?...maybe it's acting up.
Press F*0 Intercom the VIEW on the screen, see if they are all on same port series such as 100 series or 300 series.
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Joined: May 2007
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try replacing with 7324 if it stops replace with rel 22...were issues with rel 15-21 on intermitt resets...supposedly fixed with rel 22
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Joined: Nov 2005
Posts: 148
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UPDATE ON PROBLEM Wow this is really making humble.
Took a phone that I know works swapped it with trouble phone. Ran a new cable and installed a new jack. Changed ports and changed the DN number to the original one. Still is resetting !!!!
I am wondering is there something corrupt in the
software and is following just the DN number ???
Thanks for any input
Dennis
Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
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Did you reboot the system?
Is there very little to program where you could do a startup from scratch and see if that fixes it?
Do you have a REALLY good surge suppressor on this?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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