Have to press " # " before extension?

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Have to press " # " before extension? #141875 01/19/09 01:44 PM
Joined: Jan 2004 Posts: 29 Derry ,NH dougtech Member
dougtech Member Joined: Jan 2004 Posts: 29 Derry ,NH	A customer of mine had someone mess with the voicemail system (MICS 4.0 and NAM) and now you have to dial " # " before you can dial an extension. How do I get rid of this? They are not using the CCR tree. What am I overlooking? Thanks in advance.

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Re: Have to press " # " before extension? #141876 01/19/09 06:13 PM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	Never faced such things. I know that # key is for Name Directories but # before the actual Ext. number? never happened to me.

Re: Have to press " # " before extension? #141877 01/20/09 01:46 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	Check you interface, should be NVM not CP. Also look for a touch tone gate digit. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Have to press " # " before extension? #141878 01/20/09 12:29 PM
Joined: Jan 2004 Posts: 29 Derry ,NH dougtech Member
dougtech Member Joined: Jan 2004 Posts: 29 Derry ,NH	I have the voicemail on ext 269 and it is a fiber connection. Where would I program the interface? i don't recall seeing this. This unit used to work fine I do not know why the programming would have changed. my brain is cramping on this one.

Re: Have to press " # " before extension? #141879 01/20/09 03:09 PM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	Opps sorry it's a NAM no CP interface. Check for a touch tone gate digit. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Have to press " # " before extension? #141880 02/06/09 01:43 PM
Joined: Jan 2004 Posts: 29 Derry ,NH dougtech Member
dougtech Member Joined: Jan 2004 Posts: 29 Derry ,NH	telemarv That was it. I finally got to the customers site and someone had turned on the touch tone gate digit. I changed it to "none" and the system now works properly. Thank you very much. Doug

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