sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems should be simple...moving an extension on a BCM50

While I've used phones for much of my life, I'm new to managing a phone system (Nortel BCM50). I have been able to figure out much of what I needed to so far, but I've run into a situation that seems pretty simple, but I can't seem to find any documentation as to how this is done. The system was configured by my predecessor.

Basically, we have an individual that is moving offices. I need to make their existing extension work in their new office (which already has an extension and a phone that is not currently in use and can go away). How would I go about transferring the existing extension to the new office (and please don't make me rewire anything ? Any guidance would be greatly appreciated.

Thanks,
Nortel Newb

Please disregard. I was able to figure it out. I'm sure this is pretty elementary, but I thought I'd pass along to help any other newbies out there. Here is what I did to resolve: In BCM Element Manager --> Configuration Tab --> Telephony --> Sets --> Active Sets, I changed the DN and Name from the old setting for that Port to the user moving to that office's name and extension/DN. Thanks!

to Tech Talk

While the BCM does have provision to make the move you describe (did) in software, it is preferred to actually do a physical port move. This keeps all ports/DN in numerical order.

So if you are going to be the administrator of the system I suggest you invest in some tools and training for any future changes.

Thank you for the welcome and response. I might have spoken too soon. While it seemed to work from the phones/extension that I swapped, the receptionist still has to dial the old extensions in order to reach the two offices. I must have missed something...I'm going to go ahead and revert the changes I made (described in my post above) and do some research on physical port moves. Thanks again!

I was apparantly making this harder than it needed to be...here is what I did (from page 215 and 216 of the BCM Device Configuration Guide):

To move a digital telephone to a new location within the system so that the programmed settings
are retained, set relocation (automatic telephone relocation) must be enabled in system
programming. Set relocation saves the internal numbers, autodial settings, and personal speed dial
codes within the telephone when the telephone is unplugged.
To enable set relocation, and relocate digital telephones:
1 In the Element Manager, click the keys besideTelephony>Global Settings>Features Settings.
2 Select the Set relocation checkbox.
Note: The set relocation feature applies to the digital telephones and analog telephones,
only. IP telephones always retain their programming. Refer to “Moving IP telephones” on
page 216.
Tips (if set relocation is enabled)
Relocate existing telephones before new telephones are installed on the jacks. This allows
the moved telephones to retain their programming.
Plugging a new telephone into a jack from which another telephone was removed, before
the original telephone is reconnected to another jack, results in the programming
transferring to the new telephone. In this case, when the original telephone is plugged into
another jack, it receives default programming, or the programming specifically entered for
the DN record that corresponds to the new jack.
When changing a telephone internal number (DN record), wait one minute for automatic
telephone relocation to complete its cycle. When you relocate a telephone, the telephone
must remain installed and connected in the new location for at least three minutes for the
programming relocation to be complete. Moving the telephone again before the
three-minute period is up can result in loss of programming.
216 Chapter 24 Relocating telephones
N0027146 01
3 Move the telephone: Unplug the telephone, and plug it in again at another location. It can take
up to 45 seconds for the system to recognize the telephone.
• Clear the Set relocation checkbox when you have completed all required moves


thanks!

Please don't use set relocation. It will cause you grief later on, after a couple of swaps have been made. You won't know what jack is connected to what port to what dn, etc.

In theory it's a nice feature for end users, but resist that feeling. Learn how to do it like a telephone man.

Jim

ok, thanks. I'll do some more research on physical port moves.

The theory behind set relocation is sound. In practical terms it stinks.

The problem occurs if the system fails and needs to be replaced. Now DN and ports are no longer sequential and unless you've kept a log of your changes, programming a replacement becomes a hair pulling nightmare if it's a large installation.

Yoda put it bet "Learn to be a telephone man."