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Joined: Jun 2009
Posts: 3
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Joined: Jun 2009
Posts: 3 |
I have a department with an ACD group. I also have an App Builder application set up for them. When they log out of their queue, they want the caller to hear a "we're closed" greeting. I have the queue NCFW to their mailbox. How do I set up an Information only mailbox, so that callers can't leave messages, and not hear the "mailbox is full" response?
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
You have to create Info MB at the time you are adding one. CP will give you a choice what type of MB to create Subscriber, Guest or Info.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You could use the existing mailbox. Record and use the ALT greeting. ALT greetings have an option to disable leaving a message.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2009
Posts: 3
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Joined: Jun 2009
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I didn't see the options for Subscriber, etc ...and doesn't the system require a response as to when the temporary greeting expires?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
No expirey. Subscriber/info option is there on the mailbox setup screen.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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