Business Phone Systems

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Joined: Jun 2009
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I have a department with an ACD group. I also have an App Builder application set up for them. When they log out of their queue, they want the caller to hear a "we're closed" greeting. I have the queue NCFW to their mailbox. How do I set up an Information only mailbox, so that callers can't leave messages, and not hear the "mailbox is full" response?

Atcom VoIP Demo
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You have to create Info MB at the time you are adding one. CP will give you a choice what type of MB to create Subscriber, Guest or Info.

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You could use the existing mailbox. Record and use the ALT greeting. ALT greetings have an option to disable leaving a message.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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I didn't see the options for Subscriber, etc ...and doesn't the system require a response as to when the temporary greeting expires?

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No expirey. Subscriber/info option is there on the mailbox setup screen.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990

Moderated by  MooreTel, NTlayoff 

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