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Joined: Aug 2009
Posts: 1
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Joined: Aug 2009
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I am working on a BCM400 v3.6 with onboard call pilot vm. I have activated auto-attendant. When a DID in the group is dialed and gets no answer the auto attendant message plays instead of the mailbox for that DID. I have forward no answer set to the DN of the vm system. What do I not have set correctly??? Thanks!
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Joined: Aug 2004
Posts: 1,745 Likes: 49
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DRT to prime may be set too low, the ext. # for the mailbox may be wrong, or you have the line # set to AA in: AA - Lines.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
 Make sure the AA is not programmed to answer the target line and the the Prime set for the target line is correct.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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