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Joined: Feb 2009
Posts: 20
Member
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Member
Joined: Feb 2009
Posts: 20 |
I have two questions about Prelude's capabilities. First, is there a way to have the station alert the operator/person/human that they still have a call they put on hold(bonehead)?
Second, If an available agent does not answer a call sent to their station within say 3 rings can Prelude then reassign that call to another available agent?
Thx
Don Roberts
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Joined: Feb 2009
Posts: 20
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Member
Joined: Feb 2009
Posts: 20 |
I have a 3rd question - can the unavailable feature be disabled?
Don Roberts
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