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Joined: Sep 2009
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Is it possible for a voicemail box to answer if no one answers an incoming call on a hunt group in broadcast mode?
MICS 7.0
CallPilot 150
POTS
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
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Service in Canada from sea to sea.
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Joined: Oct 2005
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Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Sep 2009
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Can you point me in the general direction? If it is by making use of the overflow set, the calls only go there if all sets in the hg are busy correct? My problem is that if someone leaves their desk and does not DND it keeps ringing and returns to the attendant.
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Joined: Sep 2009
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Ok, I think I got it. I had the queue time too high. Reduced from 180 to 15 and it goes to the overflow now before the atdt picks up.
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